property emergencies

Emergency repairs are any repairs which are necessary to alleviate, remove or reduce risk to the safety, security or health of a resident, the general public or the property.

Please report emergency repairs as soon as they come to your attention so that we can respond promptly.

If the emergency arises outside normal office hours (8.30am-5.30pm) contact our Emergency Line on:

0300 303 2144 and quote ‘Allsop Letting and Management’.

After contacting the Emergency Line please also leave a voicemail message for your Property Manager to make them aware of the emergency.

The boxes below provide the relevant contact numbers and action to take in case of each type of emergency.

If a contractor makes an emergency call out and determines that the problem is not an emergency but could have been dealt with during normal office hours you may be recharged the cost plus an administration fee. Reading the information below will help to avoid those charges.

no heating

Total failure of a heating system between the months of October and April inclusive is considered an emergency. The out-of-hours emergency service should be used if you are left without heating for more than 24 hours (e.g. over the weekend), or if a person or property is at risk due to a burst pipe causing a major leak from any part of the heating system. Call 0300 303 1526 during office hours, or 0300 303 2144 during out-of-office hours.

gas leaks

If you think you smell a gas leak please call the National Grid (formerly Transco) on 0800 111 999. They will attend and isolate the meter and make it safe. If this results in a lack of heating please refer to the 'no heating’ section of this page. If, as a result of the leak, a gas cooker or gas fire are not working but alternative cooking/heating facilities are available then out-of-hours action will not be considered necessary.

water emergencies

The out-of-hours emergency service should only be used if you are going to be left without hot water for more than 24 hours (e.g. over the weekend). If there is a total lack of water supply anywhere in the property the water supplier should be contacted in the first instance to find out if the lack of supply is due to works being carried out in the area. Call 0300 303 1526 during office hours, or 0300 303 2144 during out-of-office hours.

blockages

If a toilet is blocked, first flush with a bucket of water. If this does not work and it is the only available toilet, this is considered an emergency. If a shower/bath is blocked and there are no other washing facilities, or if drains are blocked and causing damage or health and safety risks, these are also considered emergencies. Call 0300 303 1526 during office hours, or 0300 303 2144 during out-of-office hours.

plumbing and guttering

Plumbing leaks are considered an emergency if they cannot be contained and are causing damage. Isolate the leak by turning the water off at the stopcock until a contractor attends. If the leak is from an adjacent property, contact theoccupants immediately. If part of the downpipe/gutter is loose and dangerous this is considered an emergency. Call 0300 303 1526 during office hours, or 0300 303 2144 during out-of-office hours.

unsecure property

If a window has been broken please obtain a crime reference number. If you have caused the damage the cost will be recharged to you. For out-off-office hours breakages a contractor will board up the window if it is dangerous or is in a place likely to make the property vulnerable to criminals. A jammed ground floor window or an inoperable lock is also considered an emergency. Call 0300 303 1526 during office hours, or 0300 303 2144 during out-of-office hours.