response times

We aim to respond as quickly as possible to resolve property maintenance issues and to achieve the response times listed below for a contractor to attend following notification of a maintenance problem.

These timings should not be interpreted as a definitive schedule, as there may be occasions when these timescales cannot be achieved, e.g. if a resident is not available to give access to the property, or the contractor needs to order replacement parts.

Emergencies

Within 24 hours - usually within 4 hours. Please click here to find out what is considered to be an emergency.

Noisy boiler/water pump

Within 3 working days

Non-emergency blockage

Within 3 working days

White goods repairs

Within 7 working days

Issue with TV reception

Within 5 working days

Intercom fault

Within 5 working days