Terms and conditions

Advance Payment

When you submit an application for a new tenancy you will be required to pay an advance payment. The advance payment is for referencing and administration costs. By making the advance payment you are agreeing to proceed with the referencing application and any offer of tenancy is at this point “subject to contract”

  • Should the Landlord withdraw the property from the market then the advance payment will be returned in full.
  • No refund will be provided if you decide not to proceed with your application once this has been submitted, or if your application does not pass referencing by our trusted third party referencing company.

If you remain unclear of any costs associated with this application then please contact us on 0345 8736556 or email **lettingenquiries@allsop.co.uk**

Referencing Process

After making your advance payment, you will be required to complete and submit the Allsop referencing process and successfully complete the referencing process, which is carried out by our trusted third party referencing agent. Once you have completed and submitted the form, checks will be carried out against a number of categories including

  • An affordability check: can you afford the rent based on 2.5 times the annual rent?
  • Address History: can you be located on the voters roll at the address declared?
  • Adverse Data: are there any debt-related court records linked to your name, address or any potential alias?
  • Identity Verification: does your date of birth match the voters roll? Are you listed on HMRC treasury sanctions list?
  • Income Reference: is your income sufficient for the tenancy?
  • Landlord Reference: did you break any conditions of you previous tenancy?
  • Bank Account Details: are your bank details genuine and does the account belong to you?

We will also ask you to provide Allsop with all appropriate Right to Rent documentation and proof of identity (a copy of a bank statement or utility bill both of which should no older than 3 months) as part of the referencing process. The process may take several days after you have completed and submitted the form. By entering into this process you agree that the application and report may be passed onto Allsop and the Landlord(s) so that an informed decision can be made as to whether a tenancy shall be offered.

Tenant Security Deposit

As part of your tenancy agreement you will be required to supply a deposit equal to 6 weeks rent, or sometimes higher, subject to the Landlords wishes. The deposit will be held by Allsop or your landlord within a safeguarded UK government-backed tenancy deposit scheme. Allsop use the following approved Deposit Protection Schemes England & Wales – The Dispute Service (TDS) England & Wales – Deposit Protection Services (DPS) Scotland – Safe Deposits Scotland (SDS).

The details of the scheme where your deposit will be located is in your tenancy agreement and you will receive full details, including the statutory “Prescribed Information” on how your deposit is protected, on or before the day you move in. For advance details of the deposit protection scheme providers, you can visit the relevant scheme’s website:

The deposit is taken and held for the following purposes:

  • For any damage, or compensation for damage and/or unreasonable wear and tear to the premises, its fixtures and fittings or the building, or for missing items for which you may be liable, subject to an apportionment or allowance for fair wear and tear, the age and condition of each and any such item at the commencement of the tenancy, insured risks and repairs that are the responsibility of the landlord.
  • For the reasonable costs incurred in compensating the landlord for, or for rectifying or remedying any major breach by you of the tenant's obligations under the tenancy agreement including those relating to the cleaning of the premises, its fixtures and fittings.
  • For any unpaid accounts for utilities or water charges or environmental services or other similar services or council tax incurred at the premises for which you are liable.
  • For any rent or other money due or payable by you under the tenancy agreement of which you have been made aware and which remains unpaid after the end of the tenancy.

Full details are also provided in your tenancy agreement and a draft contract can be made available upon request.


If you are a student and your salary income does not meet the required standard, or if you cannot meet the appropriate reference criteria, you may be required to supply a guarantor(s). The guarantor(s) must be a UK resident, over the age of 18 (usually a parent, guardian or friend and a home owner) who will agree to take joint responsibility for all rent and responsibilities including any rent arrears and damages to the property that are not covered by the deposit. There will be no individual “share” of rent written into the agreement, therefore the guarantor(s) has responsibility for the whole rent.

The guarantor(s) will be required to sign the Deed of Guarantee, which will be included in the tenancy agreement, before the start of the tenancy. A separate referencing charge, as detailed on the application for tenancy form and advertised on our website, will be charged for each guarantor(s) and the referencing process will include:

  • An affordability check: a guarantor must be able to afford the agreed rent based on the total declared income 3 times the annual rental of the property. The guarantor must have sufficient financial means to cover the whole rent.
  • Address history: the guarantor must appear on the edited voters roll at the address provided.
  • Adverse data: a check will be made to establish if there any debt related court records in the name of the proposed guarantor.
  • Identity verification: date of birth must match the voters roll and checked to see if listed on HMRC Treasury sanctions list.

When completing the guarantor referencing process, should the guarantor have any CCJs (County Court Judgements) or any adverse credit history they will not be able to proceed as guarantor. If we are unable to continue with the guarantor that has been supplied we will contact the applicant and ask that they provide an alternative guarantor or pay their proportion of the rent either 6 or 12 months in advance (subject to approval from the landlord). Please note if we are not able to proceed with the let due to a guarantor not meeting our referencing requirements the holding fee that has been paid to reserve the property will not be refunded.


Due to new “Right to Rent” legislation which has been introduced by the government, all landlords have a legal duty to check that every tenant has the right to live in the UK. In order to do this, Allsop requires all adults who will be living in the property to provide copies of their identification. This includes adults who are not signatories of the tenancy agreement.

We are not permitted to rent to applicants if they do not have the necessary identification documents and we may be fined if we agree to a tenancy without the appropriate documentation.The same checks apply equally to all adults residing in the property, including British citizens, national from the European Economic Area (EEA), and people from elsewhere in the world.

If you are British, a citizen of the UK and Colonies with a right of abode in the UK, or a permanent resident of an EEA country or Switzerland, you automatically have the right to rent in the UK. We will still require copies of your documents proving your nationality.

Countries in the EEA:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

People from outside the EEA:

As well as confirming your nationality we will also need to check that you have the right to stay in the UK. If your permission has a time limit, we will need to check it again in future once that time limit has ended or after 12 months, whichever occurs later. As well as copying the identity documents we must also verify them in the presence of the document holder, so we will need to see every adult resident of the property.

Which documents can we accept?

British, EEA, Swiss Nationals, or anyone who has an indefinite right to remain may produce one of the following documents:

  • Your passport (current or expired) showing you are a British citizen, a citizen of the UK and colonies with right of abode in the UK, or a national of the EEA or Switzerland, or that you are allowed to stay in the UK.
  • A certificate of registration or naturalisation as a British citizen.
  • Your national identity card showing you are a nation of the EEA or Switzerland.
  • A registration certificate or document showing you are a permanent resident of a country in the EU or EEA, or Switzerland.
  • A current or permanent residence card showing you are allowed to stay in the UK because you are a family member of a national from the EEA or Switzerland, or have derivative right of residence.
  • Home office documents such as biometric document or immigration status document with a photograph, with a valid endorsement showing you are allowed to stay in the UK.

People who have a time limited right to stay in the UK need to produce a combination of two of the following documents (please note that all documents must be valid and not expired at the time of the right to rent check).

  • Your birth or adoption certificate as long as it was issued in the UK, Channel Islands, Isle of Man or Ireland, and includes the name of at least one of your parents.
  • A current driving licence (this can be full or provisional).
  • A signed letter confirming your name and address that was issued within the last three months by a UK government department or local authority, or a British passport holder (including their name, address and passport number), or from your employer, confirming your status as an employee.
  • Confirmation of current or previous service in the UK armed forces.
  • Your identity card HM forces documentation or a letter from the Secretary of State.
  • A letter from a UK further or higher education institution confirming your acceptance on a course of studies.
  • A current UK firearm or shotgun certificate.
  • A disclosure and Barring Service certificate issued within the last three months.
  • A letter from a UK police force with a crime reference number, confirming that your documents have been stolen within the last three months.
  • A letter from a UK prison service confirming that you have been released from custody in the last three months, or a letter from your probation officer confirming that you are the subject of a supervision order.
  • Benefits paperwork from the HMRC, Local Authority of Job Centre Plus, within the last three months.

Certifying a document

If all of the adults who will be living in the property are unable to attend on move in day then please let us know beforehand as you will then need to arrange for your documents to be certified. Depending on your residency status you will need to provide one document (permanent right to remain) or two documents (time limited right to remain status) from the above tables. You will need to ask a professional person or someone well-respected in your community (‘of good standing’) like a:

Bank or building society official/councillor/minister of religion/dentist/chartered accountant/solicitor or notary/teacher or lecturer.

The person you ask can’t be:

Related to you/living at the same address/in a relationship with you

How to certify a document

Take the photocopied document and the original and ask the person to certify the copy by:

  • Writing ‘Certified to be a true copy of the original seen by me’ on the document, signing and dating it, printing their name under the signature and adding their occupation, address and telephone number.The person certifying the document may charge you a fee.

Move in monies

Prior to signing the tenancy agreement and moving into the property, subject to successful references, you will need to pay the move in monies 72 hours in advance of the planned move in date as cleared funds, to be held by Allsop. The agreed total move in monies will be shown on the “offer letter”, which you will receive once the referencing process has been completed.

Once the full application process has been completed, cleared funds have been received by Allsop and the tenancy agreement has been signed by all parties, Allsop will arrange for you to meet our nominated inventory company at the property to complete the final face to face ID checks and to hand over the keys to the property. All adults who will be living in the property, even if they are not signatories on the lease, will need to be in attendance and provide the required valid identification. The keys will not be handed over until this requirement is met.

Property Details

  • All properties are available for a minimum of twelve months, with the exception of short term accommodation. Pets are not allowed, but may be considered from time to time subject to express permission from the landlord and a pet deposit being paid, also some landlords prefer no children or smokers. Prospective tenants must satisfy the referencing process, if applicable (credit, business bank and accountants references in the case of self-employed or company tenancies). Groups may be granted a tenancy with the approval of the landlord.

  • Applicants claiming or in receipt of certain benefits are acceptable at the discretion of the landlord and only students who are backed by guarantors or are paying twelve months rent in advance. A security deposit of at least six weeks is required. Rent is to be paid one month in advance. An application fee is payable when an application is submitted which is non-refundable in line with our Terms and Conditions. It is the tenant’s responsibility to insure any personal possessions. Payment of all utilities including water rates or metered supply and Council Tax are the responsibility of the tenant.

  • The services, systems and appliances listed on the website have not been tested by us and no guarantee as to their operating ability or efficiency is given. All photographs and measurements have been taken as a guide only and are not precise.

Allsop Letting and Management Ltd reserves the right to withdraw any property should there be errors or omissions contained within the property listing at any point before the Assured Tenancy Agreement has been signed. If this should occur you will receive a full refund of your advance payment.